Privacy Policy
Last updated:
This policy explains what personal information the store ("we", "us") collects through this ordering app and website, why we collect it, who sees it, and how you can delete it. By using the app you agree to this policy.
1. Information we collect
- Account details: your name, mobile number, delivery address and, if you choose, your email address. If you sign in with email, your password is handled by Google Firebase Authentication; we cannot see it.
- Orders: the items you order, amount, time, delivery or pickup choice, order notes, payment method you choose (cash or online/UPI) and order status.
- Location (optional): your location is used only if you tap "Share my exact location" or when the store's delivery-distance check is on. It helps us check that you are inside the delivery area and helps the delivery person find you. Your device asks for permission first.
- Ratings and feedback: the stars and comments you submit.
- Delivery staff: while a delivery boy is delivering an order, his phone shares its live location so that you can see where your order is.
- On your device: your cart, login state and settings are stored in your browser/app storage so that the app works the next time you open it.
We do not collect your card, bank or UPI PIN details. UPI payments are made inside your own UPI app directly to the store's UPI ID.
2. How we use it
- To take, pack and deliver your order, and to contact you about it.
- To show your past orders and let you reorder.
- To confirm payments and keep business and accounting records.
- To apply offers (for example a first-order discount) and prevent misuse.
- To improve products and service using ratings and feedback.
3. Who can see your information
- The store owner and staff who handle orders (name, number, address, order details).
- The delivery person assigned to your order (name, number, address, and exact location if you shared it).
- Service providers: Google Firebase (Google LLC) stores app data and handles sign-in; Google Maps is used to show map links and the delivery boy's location; your UPI app and WhatsApp are opened only when you choose to use them.
We do not sell your personal information.
4. How long we keep it
We keep your account details until you delete your account. Order records are kept for accounting and legal reasons; when you delete your account, your name, number, address and notes are removed from them and only the items and amounts remain. We also keep a record that a mobile number has used the first-order offer, to prevent misuse of the offer.
5. Your choices and rights
- You can see and correct your details in the app under Profile > My details.
- You can delete your account and data in the app (Profile > My details > Delete my account) or on our account deletion page.
- You can turn off location and notification permissions in your phone settings at any time.
- You can contact us to ask what data we hold about you.
6. Security
Data is stored on Google Firebase servers and protected by access rules so that customers can only see their own orders. No system is completely secure, so please keep your password private.
7. Children
This app is not meant for children under 13. We do not knowingly collect information from them.
8. Changes
We may update this policy. The date at the top shows when it was last changed.